Sportsbook Game Privacy Policy — How Safe Is Your Data with Us

When you register with Sportsbook Game, you share certain personal information. This policy clearly explains how we store that data, how we use it, and whether we ever share it with anyone.

Last Updated: 1 January 2026
Version: 3.1

Our Core Principles for Protecting Your Privacy

At Sportsbook Game, we follow these six principles to keep your data safe

Your Data Is Never Sold

Sportsbook Game never sells your name, mobile number, or any other personal information to third parties. This isn't just a policy statement — it's a core part of how we do business.

SSL Encryption Across the Board

Every piece of data transmitted from your browser to our servers is protected with 256-bit SSL encryption — from passwords to payment details, everything is encrypted.

Only what's necessary

Sportsbook Game only collects what is genuinely needed to provide our services. No unnecessary information is requested, and providing it is never mandatory.

Restricted Data Access

Only designated authorized personnel at Sportsbook Game can access your data — and only when required for work purposes, never out of personal curiosity.

No Unsolicited Messages

Sportsbook Game will not send promotional SMS or notifications without your consent. You can turn off notifications at any time from your notification settings.

Right to Delete Your Data

When you close your account, your data is fully deleted after a specified period. Any data that must be retained due to legal obligations will be communicated to you transparently.

1

What Information We Collect

When you create an account and use our services at Sportsbook Game, certain information is collected automatically or provided directly by you. A clear explanation of what data is collected and why is outlined below.

Information you provide at registration:

  • Full name (as it appears on your National ID card)
  • Mobile number (for OTP verification and communication)
  • Date of birth (for age verification — to confirm you are 18+)
  • Password (stored in encrypted form and never readable in plain text)

Information provided during KYC verification:

  • Photo or scan of National ID card
  • Selfie photo (for identity verification)
  • Proof of address (for large withdrawals)

Automatically collected data:

  • Device type, operating system, and browser information
  • IP address (for fraud detection and geo-restriction purposes)
  • Session duration, login history, and page visit patterns
  • Betting and gaming history (for service improvement and responsible gaming monitoring)
  • Transaction history (deposit and withdrawal records)

Please Note: Sportsbook Game will never ask for your password, OTP, or card number by phone or email. If you receive any such message, it is a scam — report it to our support team immediately.

2

How Your Data Is Used

Sportsbook Game uses your information only for specific purposes. Each purpose is explained below.

For Service Operations: Your basic information is needed to create and manage your account, process transactions, track betting records, and ensure winnings are paid out correctly.

For Security and Fraud Prevention: Sportsbook Game uses your IP address and device information to detect unusual logins, multiple accounts, or suspicious transactions. This is also essential for your own protection.

For Responsible Gaming Monitoring: We analyze your gaming patterns to identify signs of excessive play. If a concern is detected, we'll reach out to offer support.

For platform improvement: We analyze overall user behavior to understand which features are most useful and where issues may arise. This analysis is never conducted at an individual level.

For Consent-Based Marketing: If you give your consent, relevant offers and promotions will be sent to you. Withdrawing consent will stop these immediately.

Be clearly informed: Sportsbook Game does not use your data to make decisions against you. Your betting history is never used to adjust odds or restrict your access to specific markets.

3

Sharing Data with Third Parties

Sportsbook Game does not sell your data. However, limited information must be shared with certain trusted partners in order to operate our services. This is laid out clearly in the table below.

Third Parties What data is shared Is it sold?
Payment Processors (bKash, Nagad) Transaction amounts and mobile number No
Game Providers (NetEnt, Pragmatic) User ID (not your name) No
KYC Verification Provider ID photo (encrypted) No
Fraud Detection Services IP Address & Device Fingerprint No
Law Enforcement Agencies Relevant data where a court order exists No

All partner organizations are bound by Sportsbook Game's confidentiality agreement and may only use your data for specified purposes. Any misuse will result in immediate termination of the agreement.

4

Our Approach to Data Protection

Sportsbook Game follows the highest industry standards for data security — not just as a written policy, but enforced through technical measures as well.

  • TLS 1.3 Encryption: All data transmissions are encrypted using the latest TLS protocol.
  • Password hashing: Your password is hashed using the bcrypt algorithm. Even our own staff cannot view your actual password.
  • Two-Factor Authentication (2FA): OTP verification can be enabled for an extra layer of security at login.
  • Data center security: Our servers are monitored 24/7 with both physical and digital security measures in place.
  • Regular Security Audits: Independent third parties conduct regular penetration tests.
  • Staff Training: All staff receive regular data protection training and must adhere to a strict access control policy.

In the event of a security breach: In the event of a data breach that could put your information at risk, Sportsbook Game will notify affected users within 72 hours and take all necessary action.

5

Cookie Policy

The Sportsbook Game website and app use cookies — small files stored in your browser that help improve your experience on return visits. The types of cookies used are explained below.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause the site to not function correctly.

6

How Long We Retain Your Data

Sportsbook Game does not retain data longer than necessary. Retention periods vary depending on the type of information.

  • Account information: For as long as your account is active. After closure, data is retained for 5 years as required by law.
  • Transaction Records: 7 years from the date of the last transaction (as required by financial regulations).
  • Betting History: Automatically anonymized after 3 years.
  • KYC Documents: 5 years after account closure, in compliance with anti-money laundering laws.
  • Support chat history: Deleted after 2 years.
  • Log files: Automatically cleared after 90 days.

Deletion Request: You may request the deletion of any data held beyond legal requirements. Email support and the request will be processed within 30 business days.

7

Your Data Rights

You have certain rights over your personal data at Sportsbook Game. Each right is explained below, along with how you can exercise it.

Right to Access

You may request to see what information Sportsbook Game holds about you. Most of it can be viewed directly from your account settings.

Right to Correct Your Data

If any of your information is incorrect, you can request a correction. Contact support and we'll verify and update it for you.

Right to Delete Your Data

You may request deletion of all data except information we are legally required to retain.

Right to Data Portability

You may request an export of your account data in CSV or PDF format.

Right to Restrict Processing

You can request that we stop using your data for specific purposes, such as marketing communications.

Right to Withdraw Consent

You may withdraw any consent you've previously given at any time — either through your settings or by contacting support.

To exercise any of these rights, email support@sportsbookgame.best. Requests are verified and typically responded to within 15 business days.

8

Protection of Minors' Data

Sportsbook Game strictly prohibits account registration by anyone under 18 years of age. We do not knowingly collect any information from minors.

Date of birth is verified at the time of registration. Age is subsequently confirmed through the KYC process using a government-issued ID. If a minor manages to register and this is later proven, the account is immediately closed, all collected data is deleted, and the deposit is reviewed for a possible refund.

For Parents: If you believe a minor has created an account on Sportsbook Game, please contact support@sportsbookgame.best. Upon verification, the account will be closed and the data deleted.

9

Contact & Complaints

If you have any questions or complaints about our Privacy Policy or your personal data, please contact us directly. Sportsbook Game takes all complaints seriously and strives to respond promptly.

  • Email: support@sportsbookgame.best
  • Live Chat: Via the chat icon at the bottom corner of any page on the platform
  • Time: Daily from 8:00 AM to 12:00 AM (Bangladesh Time)

Privacy-related complaints are typically resolved within 7 business days. Complex cases may take up to 30 days.

This Privacy Policy is governed by the laws of Bangladesh, and Sportsbook Game reserves the right to update it at any time. For significant changes, an SMS will be sent to your registered number.

Your privacy is our responsibility: Every piece of your data at Sportsbook Game is fully protected and will never be sold. Our one goal is to let you play with complete peace of mind. If you have any questions about data protection, reach out to our support team.

Frequently Asked Questions

Frequently Asked Questions about our Privacy Policy

No, anyone under 18 is strictly prohibited from using Sportsbook Game — this rule is enforced rigorously. Date of birth is verified at the point of registration, and if the user is under 18, registration cannot be completed. Age is then confirmed again during the KYC process using a National ID card. If someone provides false information to open an account and is later found to be a minor, the account is immediately closed and all activity is cancelled. If someone in your household uses your device, log out after every session and never share your password. If you suspect someone you know is underage but using an account, report it to support@sportsbookgame.best right away.

Forgetting your password is a common issue. If your registered mobile number is still active, click the "Forgot Password?" option on the login page and set a new password using the OTP sent to your number — it takes about two minutes. However, if your mobile number has also changed, things get a bit more complex, as numbers cannot be easily updated for security reasons. In that case, email support@sportsbookgame.best with your full name, old mobile number, new mobile number, and a clear photo of your National ID. The support team will verify your identity, update the number, and you can then reset your password. This is typically resolved within 1–2 business days. To avoid this issue in the future, add a backup email address to your account.
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Play in a Safe Environment at Sportsbook Game

Your data is fully protected, payments are secure, and the gaming experience is world-class. Register today and join Bangladesh's most trusted platform.

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