Sportsbook Game supports Bangladesh's three most widely used mobile banking services — bKash, Nagad & Rocket. All three support both deposits and withdrawals.
For deposits: Minimum deposit starts from ৳200. Once payment is completed, funds are typically credited to your balance within 30 seconds to 2 minutes. Deposits can be made at any time of day — there are no banking hour restrictions.
For withdrawals: The minimum withdrawal is ৳500. Verified KYC accounts can withdraw up to ৳5,00,000 per day. Unverified accounts have a daily limit of ৳10,000. Withdrawals typically arrive on your mobile within 5 to 15 minutes, though during peak times it may take up to 1 hour.
When making a deposit on Sportsbook Game, it's essential to enter the reference number exactly as instructed — otherwise the transaction will require manual verification, which takes longer to process.
Sportsbook Game currently offers three support channels:
1. Live Chat (Fastest): Click the chat icon in the bottom-right corner of the website or app. Available 24/7, every day of the week. You can chat in Bangla. Average response time is 3 to 7 minutes. For urgent issues, this is your fastest option.
2. Email Support: Send a detailed description of your issue to support@sportsbookgame.best. You'll typically receive a reply within 2 to 6 hours. Email is the best option for submitting KYC documents or handling complex account-related matters.
3. FAQ & Help Centre: This page covers answers to most common questions. Before reaching out to a live agent, take a moment to search here first — you may be able to resolve the issue on your own.
Live chat support is available in Bangla even at midnight — the support team stays active during major events like IPL or the World Cup.
This issue is usually caused by one of two things — an outdated app version or a full cache on your phone. Follow the steps below:
To update the app: Go to Sportsbook Game's download page (/download), where you'll find the APK link for the latest version. Install the new APK directly without uninstalling the old app — your account data will be preserved. Make sure "Install from unknown sources" is enabled in your phone's settings.
If the app crashes: Go to Phone Settings → Apps → Sportsbook Game → "Clear Cache", then restart the app. This resolves the issue in most cases.
If that doesn't work: Uninstall the app and download a fresh copy from the downloads page. Sportsbook Game runs best on Android 8.0 or above. On older devices, it's better to use certain features through the browser version.
Sportsbook Game's bet settlement policy follows international standards. What happens when a match is cancelled or abandoned mid-way depends on how much play has taken place:
If the match is cancelled before it starts: The full stake is refunded. It is typically credited back to your account balance within 12 to 24 hours.
If fewer overs than scheduled are bowled in a cricket match: If fewer than 5 overs have been bowled, the match is considered incomplete, the bet is voided, and your stake is refunded. If 5 or more overs have been completed and the game is stopped due to weather or other reasons, the result will be determined by the D/L method and settled accordingly.
For live betting: During live play, if a bet was already placed on an event that had a predetermined outcome (e.g., "six on the next ball"), the bet remains valid once that outcome is confirmed.
The full settlement policy is available in detail on Sportsbook Game's Terms & Conditions page. If you have a question about the settlement of a specific bet, contact Live Chat with your betting ID.
Enabling two-factor authentication (2FA) means that even if someone knows your password, they still can't access your account — a separate code sent to your mobile is required to log in. Setting it up is straightforward:
Step 1: Log in to Sportsbook Game and click the profile icon in the top-right corner.
Step 2: Go to "Account Settings" and open the "Security" tab.
Step 3: Toggle on the "Two-Factor Authentication" or "2FA" option.
Step 4: A verification code will be sent to your registered mobile number. Enter it to confirm — 2FA will then be active.
From this point on, every login will require both your password and a 6-digit code sent to your mobile. The code is valid for 2 minutes.
Important: Disable 2FA before changing your mobile number — otherwise the verification code won't be sent to the new number and you may get locked out. If you run into any issues, contact support.
Sportsbook Game believes the decision to close your account is entirely yours. There are two options:
Temporary Suspension (Cooling-Off): Go to the "Responsible Gaming" section in your account settings. There you'll find an option to lock yourself out for anywhere between 24 hours and 30 days. During this period, you won't be able to log in and will receive no promotional messages. Once the period ends, your account is reactivated automatically.
Long-Term Self-Exclusion: From the same "Responsible Gaming" section, you can also self-exclude for a period of 6 months to 5 years. Once set, your account cannot be reopened until the selected period has ended.
Permanent Deactivation: To permanently delete your account, email support@sportsbookgame.best. The support team will verify your identity and complete the process within 48 hours. Make sure to withdraw any remaining balance before requesting deletion.
There are several places to check for Sportsbook Game promotions:
After logging in, go to the "My Offers" section: This is the most important place to check. After logging in, look for "My Offers" or "My Promotions" in the profile menu — this is where your personalised offers live. These may vary based on your betting history and preferences.
Homepage Banner: Active promotion banners are displayed on the site's main page. Special offers are available during major tournaments such as IPL, BPL, and the World Cup.
Update Schedule: Sportsbook Game typically rolls out new promotions weekly — usually on Mondays or Wednesdays. However, surprise offers may also appear the day before a major cricket or football event. Keeping push notifications turned on in the mobile app is the easiest way to catch new offers the moment they go live.
Keep an eye on expiry dates: Every offer has a set expiry date. Check the terms and validity in the offer details — bonuses cannot be withdrawn until the wagering requirements are met.